Privacy Policy
This Privacy Policy describes how Zoom Video Communications, Inc. and its affiliates ("Zoom," "we," "us," or "our") collect, use, and share information in connection with your use of our websites, products, services, and applications (collectively, the "Services"). This policy applies to all users and visitors of our platform.
Information We Collect
We collect information in several ways when you interact with our Services. The types of information we may collect include the following:
Information You Provide to Us
- Account registration details such as your name, email address, phone number, and password
- Profile information including your display name, profile picture, and time zone
- Payment and billing information when you purchase our paid services
- Communications you send to us, including support requests and feedback
- Content you create, share, or upload while using our Services, such as meeting recordings, chat messages, and files
Information We Collect Automatically
- Device information, including device type, operating system, and unique device identifiers
- Log data such as IP address, browser type, pages visited, and access times
- Usage data related to how you interact with our Services
- Cookies and similar tracking technologies to enhance your experience
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our Services
- To process transactions and send related information
- To send technical notices, updates, security alerts, and administrative messages
- To respond to your comments, questions, and customer service requests
- To personalize and improve your experience with our Services
- To monitor and analyze trends, usage, and activities in connection with our Services
- To detect, investigate, and prevent fraudulent transactions and other illegal activities
- To comply with legal obligations and enforce our terms and policies
How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- With service providers who perform services on our behalf
- With other participants in meetings, webinars, or collaborative sessions you join
- In response to legal processes or government requests as required by applicable law
- In connection with a merger, acquisition, or sale of assets
- With your consent or at your direction
Data Security
We implement appropriate technical and organizational measures designed to protect the security of your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or port your data. You may also have the right to opt out of certain data processing activities. You can manage many of your privacy settings directly within your Zoom account.
Data Retention
We retain your information for as long as your account is active or as needed to provide you with our Services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.
Children's Privacy
Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected information from a child under 16, we will take steps to delete that information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
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If you have any questions or concerns about this Privacy Policy or our data practices, please contact our privacy team through the support options available on our website. We are committed to addressing your inquiries and resolving any concerns in a timely manner.